PROMOTION OF ACCESS TO INFORMATION MANUAL

Xyrax Fibre (PTY) Limited is a Telecommunications Provider, providing voice and data services to the South African market.

STRUCTURE AND FUNCTIONS – [SECTION 15(2) (A)]

Xyrax Fibre (PTY) Limited is a company incorporated in terms of the company laws of the Republic of South Africa under Registration Number – 2020/783972/07 Details of Vox Holdings’s subsidiary companies are as follows:

Direct Holdings:

Xyrax Fibre (PTY) Limited

COMPANY CONTACT DETAILS

Any person who wishes to request any information from Xyrax Fibre (PTY) Limited with the object of protecting or exercising a right may contact the Information Officer whose contact details are as follows:

Physical Address

The Information Officer

214 Jacuna Street,

Thatchfield Close,

Rua Vista,

Centurion,

0157

Postal Address

P.O. Box 1926,

Rooihuiskraal ext1

0157

Other contact information

Tel: 058 880 0095

Email: complaints@xyrax.co.za

Website: http://www.xyrax.co.za

THE ACT

In terms of section 53, a request for access to a record of Xyrax Fibre (PTY) Limited must be made in the prescribed form to Xyrax Fibre (PTY) Limited at the address, or electronic mail address given above. The form requires the requestor to provide the following:

• Sufficient information to enable the

Information Officer to identify the requestor;

• Sufficient information to enable the

Information Officer to identify the record(s)requested;

• The form of access required;
• The requestor’s postal address or faxnumber;
• Identification of the right sought to beexercised or protected;
• An explanation on why the record isrequired to exercise or protect that right;

The manner in which the requestor wishes to be informed of the decision on the request, if in a manner in addition to written notification; and If the request is made on behalf of a person, the submission of proof of the capacity in which the requestor makes the request, to the satisfaction of the Information Officer.

For a specimen of the request form see ANNEXURE A to the manual. Requestors must note that all of the information as listed above should be provided, failing which the process will be delayed while the private body requests such additional information. The prescribed time periods will not commence until all pertinent information has been furnished on the private body by the requestor.

PRESCRIBED FEES

Payment of fees is regulated in terms of section 54 of the Act. The Regulations to the Act provide for two types of fees:

Request fee: This is a non-refundable administration fee paid by all requestors with the exclusion of personal requestors. It is paid before the request is considered.

Access fee: This is paid by all requestors only when access is granted. This fee is intended to reimburse theprivate body for the costs involved in searching for a record and preparing it for delivery to the requestor.

Xyrax Fibre (PTY) Limited may withhold a record until the request fee and the deposit (if applicable) have been paid. Aschedule of the prescribed fees is attached as ANNEXURE 2 to the manual.

REQUESTOR OTHER THAN PERSONAL REQUESTOR

The Information Officer must give written notice to a requestor other than a personal requestor of the request feeand amount to be paid before the request may be further processed.If in the Information Officer’s opinion the search for a record, or preparation of the record for disclosure will requiremore than the prescribed hours, the Information Officer may require the requestor to pay a deposit, not being morethan one third of the access fee that would be payable if the request is granted. If the request is declined, thedeposit must be repaid to the requestor.The notice given by the Information Officer must advise the requestor that s/he has a right to apply to court againstthe payment of the request fee or deposit, and also advise of the procedure of the application.

PERSONAL REQUESTOR

A personal requestor is described in terms of the Act as a requestor seeking access to a record containinginformation about the requestor.A personal requestor is not liable to pay a request fee, isliable for payment of access fees in the event of arequest being granted, but may not be required to pay a deposit before the granting of the record.

HUMAN RIGHTS COMMISSION GUIDELINE

In terms of section 10 of the Act, the Human Rights Commission must compile a guide by 14 August 2003. Thisguide is intended to assist users in the interpretation of the Act. The guide will contain a description of theobjects of the Act, the contact details of the information officers of all the public bodies, particularsof the publicbodies, the manner of access to the records of those public bodies and the remedies available in law regardinga breach of any of the provisions of the Act.

The South African Human Rights Commission’s contact details are as follows;

Private Bag 2700

Houghton

2041

Tel: 011 484 8300

Fax 011 484 1360